OUR CUSTOMER SERVICE TEAM
Jessica Dulin, President
Jessica has been with MCS since her father opened the company in 1999. She took a few years off to explore a teaching degree on the west side of the Michigan but missed the business and completed her Bachelor’s Degree in Accounting instead. In 2017, Jessica officially purchased the company from her father and has achieved WBENC and WOSB Certifications. She intends to grow the business by building new and maintaining current relationships with MCS customers, some that have been with the business from the get-go more than 20 years ago. Her focus remains on keeping a solid team of people dedicated to providing exceptional customer service that promotes an absolute Culture of Kindness in all we do.
Chris Brooks, Founder
Chris Brooks, founder of MCS, started the business in 1999 after 11 years in the printer supply industry. He developed the business based on a Culture of Kindness and encourages all of us to always do our best. While attempting retirement after selling the business to his daughter, Chris remains an ambassador for MCS and maintains the business relationships of our customers to the east of Ann Arbor who have become more like family over the years.
Kyle Miller, Operations Manager
Since 2008, Kyle Miller has been an integral part of the MCS team with an incredible attitude and focus on customer relationships. Kyle has become a certified printer service technician and his Culture of Kindness shines brightest when he’s able to help businesses keep their printing environments running efficiently. Kyle also maintains MCS’s streamlined methods of distribution both locally and throughout the US, while managing our Contract Customer Warehousing Service Division.
MCS was happy to bring Tyler Bearden onto the team in early 2019. Tyler has a background in distribution and deliveries and enjoys performing our local deliveries to businesses in the Ann Arbor area each day. To help maintain our fast delivery methods, Tyler sharpens his skills with sprint car racing on the weekends. He also works with Kyle in our Contract Customer Warehousing Service Division and is working to become our next printer repair technician. Tyler is ALWAYS willing to take that extra step to help with any extra needs for our customers and is a natural at spreading our Culture of Kindness.
Matt Dulin has been around the business for the last ten years and was recently brought onto the official MCS Team in 2019 to help with special projects in our Contract Customer Warehousing Division. Matt also helps out when other opportunities to serve our local business communities arise and loves to promote MCS’s Culture of Kindness.